Return & Refund Policy

1. Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it—unworn, unwashed, and with original tags attached. You will also need the receipt or proof of purchase.

2. Timeframe

You have 7 days from the date of delivery to initiate a return. If 7 days have passed since your delivery, unfortunately, we cannot offer a refund or exchange.

3. Non-Returnable Items

• Items that have been worn, washed, or altered.
• Items without original tags or packaging.
• Underwear or swimwear (for hygiene reasons).
• Items purchased on final sale or heavy discount.

4. How to Initiate a Return

To start a return, you can contact us at support@ibx.com with your Order ID. Our team will review your request and guide you on the next steps. If your return is accepted, we will arrange a pickup from your doorstep.

5. Refunds

Once we receive and inspect your returned item, we will notify you if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some additional time for your bank or credit card company to process and post the refund to your account.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item in a different size, send us an email at support@ibx.com.